Is it Diversity Awareness or Something Else?

Most people go to the refrigerator, channel surf or do almost anything else when the commercials come on TV. That is why they may not have noticed a subtle, yet pervasive theme in modern commercials- the ridicule and undermining of respect for the white American male, young and old. I began to notice this trend a few months ago (more…)
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Nice is Not Enough

Nice is not enough. Can we just finally say it. Can we finally just acknowledge that “nice” doesn’t build performance, loyalty or respect. Is there anything more annoying that calling a customer service person, a really nice customer service person, and spending hours trying to get some resolution with nothing in return but apologies, niceness, excuses and putoffs. (more&helli...
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Profiling is the Competitive Edge

The first problem with performance occurs at the time of hire. The second occurs when you don’t address the first one early on. The bottom line is many companies hire based on resume, but the employee fails based upon behavior. People confuse incompetence with incompatibility. We address credentials, intelligence, knowledge, experience when what really affects performance is th...
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Leaders Beware

This week I heard two stories that made me furious.  I have two exceptionally visionary, dedicated and kind clients who have run successful companies for over 30 years.  Coincidentally, both of these leaders had made decisions several years ago to turn over more of the day to day operations to their  No. 2 executives, both finance managers, CFO's. As you might suspect, the CFO...
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All Performance Can Be Measured

The biggest shortcoming of performance evaluations is they do not directly result in a meaningful understanding of specifics that lead to immediate improvement.  That is a result that job descriptions are not as clear as they ought to be. This lack of clarity is related to the fact that most job description and evaluation processes often lack an emphasis on required and neces...
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Sweat Lodge Murder Trial, Personality and Wholeness

Carl Jung, one of the pivotal influences in the development of the PDP profile, said "The goal of personality is wholeness." I have been aware for many years that people who spent most of their time operating in their areas of weakness become dissatisfied, discontent and worse.  People who work and build relationships in areas that are compatible with their strengths thrive an...
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Bullies are Deadly

Today we are reading about a lovely Irish girl bullied into suicide inMassachusetts.  One need only to watch the feeble responses of the school officials to see that this problem is only getting worse and that parents cannot rely on teachers and administrators to deal with this. Bullies are the Symptom, Clueless Parents and Cowardly Teachers are the Problem. (more…)
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Who Is Watching Your Store (Restaurant)?

I am contemplating how believable this story will sound, but since it happened before my own eyes and with witnesses, I feel compelled to relate it, particularly to my clients in the restaurant industry. My friends and I met in the bar area of a very popular and typically wonderful restaurant (part of an Italian motif chain) in Palm Beach Gardens to catch up and have a light d...
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Why Doesn’t Everyone Want to be Successful?

When anyone is asked to describe the traits of a leader, almost all will answer things like, driven, visionary, confident, self-starter, decisive, controlling, and other terms that relate directly to the essential functions of accomplishing something.  Those include taking action, fixing problems, finding new solutions or new ways of doing something, selling ideas or products a...
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About the Author

Jennifer Munro is the Founder and President of EagleVision Performance Solutions, Inc. She has worked with over a thousand corporate clients since 1981, improving performance in the workplace and, in turn, increasing corporate profits. Jennifer’s clients are found in all industries, including finance, money management, banking, insurance, manufacturing, retail, communication...
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