Month: July 2011

Nice is not enough. Can we just finally say it. Can we finally just acknowledge that “nice” doesn’t build performance, loyalty or respect. Is there anything more annoying that calling a customer service person, a really nice customer service person, and spending hours trying to get some resolution with nothing in return but apologies, niceness, excuses and putoffs. (more…)

The first problem with performance occurs at the time of hire. The second occurs when you don’t address the first one early on. The bottom line is many companies hire based on resume, but the employee fails based upon behavior. People confuse incompetence with incompatibility. We address credentials, intelligence, knowledge, experience when what really affects performance is the individual’s comfo...