consultant

Another report of dubious origin is making headlines today that most (80%) people hate their jobs.  This comes out, interestingly enough, just on the heels of our current Administration, promoting that people really ought to be able to "opt out" of working if they want to, and I suspect that is because the Administration finally realized government doesn't create jobs, except in working for govern...

I am preparing a workshop for a company that has an exceptional track record of success and yet has a notable morale problem. In general, good sales, profits and performance generate good morale, so this one presents a new challenge. By interviewing people throughout the company, and in their customer base, it is apparent that the morale issues are generated by a group of 5 people in a company of ...

I agreed to assist a client in screening some resumes he received in response to an ad for a sales rep. We were looking at recent college graduates who were just entering the professional sales marketplace for the first time. I called a young lady who stated her objective was to obtain a position in sales although she had just graduated with a degree with a major in radio and tv. I asked her why ...

Would someone please just tell me who in the world thinks lowering expectations is a good idea?  Where does it get you?  What has it done to our country?  Our ambition and achievement? Our independence and freedom?  I am livid at the  the nerve of anyone saying that to someone who has the vision and courage to have high expectations, given what they have to go through to get anything done! The onl...

In an age inundated by forces of political correctness, we have gotten away from the perspectives of what leadership means.  Many great books have been written about leaders, and my personal favorite is Good To Great but there are thousands of others that speak of leadership.  Better than anyone,  John Maxwell and Warren Bennis have defined leadership for decades. (more…)

Most people go to the refrigerator, channel surf or do almost anything else when the commercials come on TV. That is why they may not have noticed a subtle, yet pervasive theme in modern commercials- the ridicule and undermining of respect for the white American male, young and old. I began to notice this trend a few months ago (more…)

Nice is not enough. Can we just finally say it. Can we finally just acknowledge that “nice” doesn’t build performance, loyalty or respect. Is there anything more annoying that calling a customer service person, a really nice customer service person, and spending hours trying to get some resolution with nothing in return but apologies, niceness, excuses and putoffs. (more…)